TOP

How can we help you?

Popular searches: No network eSIM installation guide Shipping & pickup

Orders & payment

Payment methods

Credit cards are accepted for payment.

Why do prices show USD or NT$ when I switch language?

On this store, display currency follows the language you choose:

  • English → prices shown in USD
  • Traditional Chinese → prices shown in NT$ (converted for browsing)

Checkout settlement stays in the store currency (USD). Cards and payment gateways charge USD. When the display currency differs from USD, cart and checkout show a short note with the charged amount and an approximate display equivalent.

Switching language does not clear your cart; it only changes UI language and display currency.

How can I confirm my order was placed?

Once your purchase is complete, an order confirmation email will be sent to you. Your order is successfully placed once you receive the confirmation email.

How can I check my order status?

Please log in to your member account to view your order details. After logging in, you can view both current and previous orders under My Orders.

※ Order history is available to registered members only.

Discount coupons & reward points
Discount Coupons
  • Discounts are subject to the terms of each promotion.
  • Enter the coupon code at checkout to redeem the discount.
Reward Points
  • Reward points are earned on purchases made through a member account.
  • Earn 1 point for every US$3 spent. 30 points are equivalent to US$1.
  • If an order is cancelled, the reward points will be automatically returned to the member account within 1 working day.

※ Reward points and discount coupons cannot be used together.

How can I request a receipt?

Enter the required information, including the receipt title, Business Administration Number, and email address, at checkout. An electronic receipt will be sent to your email address within 1–2 business days.

Important Notes
  • International SIM cards and data SIM cards are subject to a zero tax rate. A government uniform invoice will not be issued.
  • Only one electronic receipt can be issued per order. Orders cannot be split into multiple receipts.
  • The item description on the receipt is fixed as “Data SIM Card” and cannot be changed.
  • The receipt amount is based on the total amount actually paid for the order, including shipping fees and any discounts applied.
Return & refund policy
eSIM
  • Orders can be cancelled before the eSIM is sent, with a refund. Once the eSIM has been sent, cancellation and refunds will not be available.
  • In the event of natural disasters or other circumstances beyond control, supporting documentation may be required for refund consideration.
  • For eligible refunds, the refund amount is limited to the actual amount paid for the order.
  • eSIMs deleted without prior customer service assistance cannot be reissued or refunded.
  • If you experience any issues with your eSIM, please contact customer service before returning home. Refund requests made after your trip will not be accepted.
  • Network coverage and signal quality may vary by country, region, and location. Refunds will not be provided for poor or unstable signal in a specific area.

Shipping & pickup

Physical SIM: shipping methods & fees
After your order is placed, physical SIMs ship the next business day (weekends and public holidays excluded). Shipping options and typical times:
  • Convenience delivery (free): about 3–5 days
  • 7-Eleven store pickup (fee at checkout): about 2–3 days
  • Home delivery — Taiwan (fee at checkout): about 2–3 days
  • Home delivery — Hong Kong / Macau (fee at checkout): about 3–5 days
※ Actual delivery time depends on the carrier. Fees are shown in your store currency at checkout.
Physical SIM: pickup methods & fees
Place your order online, choose office or airport pickup, then collect with your order number.
Office pickup (free)
Address: 13F, No. 268, Fuhui Rd., Xinzhuang Dist., New Taipei City Hours: Mon–Fri 09:30–18:00 (weekends and public holidays closed) ※ Data SIM pickup only — no walk-in purchase of other products.
Taoyuan Airport pickup (fee at checkout)
Counter: Travelers’ Mart Terminals: T1 and T2 Hours: 07:30–22:00 Location: 3F departure hall ※ Data SIM pickup only — no walk-in purchase.
eSIM: how and when you receive it

The eSIM will be sent to your email address 7 days before the selected start date. If you do not see the email in your inbox, please check your spam or junk folder.

Quick tips before you travel
If you are short on time before departure:
Physical SIM (Taoyuan Airport pickup)
Best if you need a physical SIM and can collect at Taoyuan Airport on departure day. Order online first, then collect with your order number.
eSIM (QR code by email)
Best if your phone supports eSIM. After ordering, the eSIM is sent to your email.

Physical SIM guide

Physical SIM sizes
We provide a 3-in-1 SIM (Nano / Micro / Standard) plus an ejector tool. Punch out the size that fits your tray.
Compatible devices
Our SIMs work on most unlocked 4G phones. Some older devices or region-specific models may differ due to band or OS compatibility. Not supported
  • Tablets
  • Translators
  • Wi-Fi hotspots / pocket Wi-Fi
  • Carrier-locked phones
  • 3G-only phones
  • Modified / jailbroken devices
  • Some carrier house-brand models
  • Certain China / HK / Macau region models
  • US / Japan carrier-locked phones
How to use a physical SIM
Insert the SIM only after you arrive at the destination. Do not insert it before departure. On dual-SIM phones, put our SIM in Slot 1. Leave Slot 2 empty if you do not need Taiwan SMS, to avoid interference. Then enable mobile data and data roaming:
  • iOS: Settings → Cellular → Cellular Data on → Data Roaming on
  • Android: Settings → Network & internet → SIMs → Mobile data on → Data roaming on
  • Xiaomi / Redmi: Settings → Network & internet → Advanced → International roaming → allow apps to use data
Can I insert the SIM in Taiwan before departure?
Do not insert the travel SIM before you reach the destination. Inserting it early can register the wrong region and cause failures.

eSIM guide

eSIM vs physical SIM

An eSIM is a digital SIM that does not require a physical SIM card and can be activated by scanning a QR code.

How can I check if my phone supports eSIM?

Dial #06# on your phone to check. If an EID is displayed, your device supports eSIM. If no EID is displayed, your device does not support eSIM.

eSIM validity period

The eSIM must be installed and activated within 90 days of receipt. It will automatically expire after this period.

eSIM installation guide

Video Tutorials

How to identify eSIM QR codes

Each eSIM QR code is labeled with its corresponding ICCID, which can be used to identify the associated plan. eSIM QR codes are not tied to a specific phone model and can be used on any device that supports eSIM.

Can I install the same eSIM on multiple devices?

Each eSIM QR code can only be installed on one device. Once installed, the eSIM is bound to the device and cannot be transferred to or used on another phone.

Why does my eSIM show “Activating”?

This is normal on iOS and indicates that the eSIM has been successfully added to your device. Please allow the system to complete the setup process and do not delete the eSIM during this time. You can continue using your main mobile number as usual.

If you scan the QR code before arriving at your destination, you may see an “Unable to Activate” message. Select “OK” and leave the eSIM turned off.

Once you arrive at your destination, turn on the eSIM and enable Data Roaming to start using the service.

Can I extend my eSIM validity?

Each eSIM plan can only be used once. If your trip is extended, please purchase a new plan and use the new eSIM after the current plan expires.

How do I remove the eSIM after returning home?

Delete the eSIM only after you have completed your trip.

  • iOS: Go to Settings → Cellular → Select your Travel eSIM → Turn Off This Line → Delete eSIM → Return to Cellular → The Travel eSIM will show No SIM → Select the eSIM → Update Contacts
  • Android: Go to Settings → Network & Internet → Select the eSIM → Tap to Disable the SIM
What if my eSIM cannot connect or has no network?
Try the following:
  • Confirm the eSIM line is selected for mobile data and data roaming is on
  • Toggle Airplane mode on/off, or restart the phone
  • Forget and reselect the carrier network, or set network selection to automatic
  • If it still fails, contact support with your order number and a screenshot of the eSIM status

Other questions

How are usage days calculated?

The validity period is calculated based on the local time at your destination. The activation date is counted as Day 1. For example, if the SIM card is activated at 9:00 AM, Day 1 ends at 11:59 PM on the same day.

Does it support hotspot sharing?

All of our products support hotspot sharing. For the best network speed and connection stability, we recommend sharing your connection with one device at a time.

The shared device may experience slightly lower signal strength, network speed, and connection stability than the primary device. Using multiple devices simultaneously may also affect overall network performance. For the best experience, we recommend using one eSIM per device.

Can I receive Taiwan SMS abroad?
Receiving Taiwan SMS abroad depends on the plan and local carrier rules. Many data-only plans do not include Taiwan SMS delivery overseas. Check the product notes or ask support for your plan.
Why is the network slower in some areas?

Network speeds may vary depending on your location such as airports, underground locations, mountainous areas, offshore areas, or remote locations due to limited network coverage or signal obstruction. The receiving capabilities of different devices may also affect the actual network experience.

Moving to an open area or a location with stronger signal may help improve the connection. If the issue persists, please contact our customer support team for assistance.

VPN and device management notes

VPNs or configuration profiles on iOS may affect your network settings, which can result in slow speeds, connection issues, eSIM installation failures, or an unstable connection. For the best experience, we recommend temporarily disabling any VPN during use and checking that no configuration profiles are installed on your device.

iOS Settings: Settings → General → VPN & Device Management

Why does my phone show no number?

Most plans are data-only and do not include voice calls or SMS services. “No Number” may be displayed after installing the eSIM or inserting the physical SIM card.

This does not affect your data connection. Make sure Mobile Data and Data Roaming are turned on for network access.