Global data SIM | DJB

Credit cards are accepted for payment.

On this store, display currency follows the language you choose:

• English → prices shown in USD
• Traditional Chinese → prices shown in NT$ (converted for browsing)

Checkout settlement stays in the store currency (USD). Cards and payment gateways charge USD. When the display currency differs from USD, cart and checkout show a short note with the charged amount and an approximate display equivalent.

Switching language does not clear your cart; it only changes UI language and display currency.

Once your purchase is complete, an order confirmation email will be sent to you. Your order is successfully placed once you receive the confirmation email.

Please log in to your member account to view your order details. After logging in, you can view both current and previous orders under My Orders.

※ Order history is available to registered members only.

Discount Coupons

• Discounts are subject to the terms of each promotion.
• Enter the coupon code at checkout to redeem the discount.

Reward Points

• Reward points are earned on purchases made through a member account.
• Earn 1 point for every US$3 spent. 30 points are equivalent to US$1.
• If an order is cancelled, the reward points will be automatically returned to the member account within 1 working day.

※ Reward points and discount coupons cannot be used together.

Enter the required information, including the receipt title, Business Administration Number, and email address, at checkout. An electronic receipt will be sent to your email address within 1–2 business days.

Important Notes

• International SIM cards and data SIM cards are subject to a zero tax rate. A government uniform invoice will not be issued.
• Only one electronic receipt can be issued per order. Orders cannot be split into multiple receipts.
• The item description on the receipt is fixed as “Data SIM Card” and cannot be changed.
• The receipt amount is based on the total amount actually paid for the order, including shipping fees and any discounts applied.

eSIM

• Orders can be cancelled before the eSIM is sent, with a refund. Once the eSIM has been sent, cancellation and refunds will not be available.
• In the event of natural disasters or other circumstances beyond control, supporting documentation may be required for refund consideration.
• For eligible refunds, the refund amount is limited to the actual amount paid for the order.
• eSIMs deleted without prior customer service assistance cannot be reissued or refunded.
• If you experience any issues with your eSIM, please contact customer service before returning home. Refund requests made after your trip will not be accepted.
• Network coverage and signal quality may vary by country, region, and location. Refunds will not be provided for poor or unstable signal in a specific area.

• Convenience delivery (free): about 3–5 days
• 7-Eleven store pickup (fee at checkout): about 2–3 days
• Home delivery — Taiwan (fee at checkout): about 2–3 days
• Home delivery — Hong Kong / Macau (fee at checkout): about 3–5 days

Office pickup (free)

Taoyuan Airport pickup (fee at checkout)

The eSIM will be sent to your email address 7 days before the selected start date. If you do not see the email in your inbox, please check your spam or junk folder.

Physical SIM (Taoyuan Airport pickup)

eSIM (QR code by email)

• Tablets
• Translators
• Wi-Fi hotspots / pocket Wi-Fi
• Carrier-locked phones
• 3G-only phones
• Modified / jailbroken devices
• Some carrier house-brand models
• Certain China / HK / Macau region models
• US / Japan carrier-locked phones

• iOS: Settings → Cellular → Cellular Data on → Data Roaming on
• Android: Settings → Network & internet → SIMs → Mobile data on → Data roaming on
• Xiaomi / Redmi: Settings → Network & internet → Advanced → International roaming → allow apps to use data

The validity period is calculated based on the local time at your destination. The activation date is counted as Day 1. For example, if the SIM card is activated at 9:00 AM, Day 1 ends at 11:59 PM on the same day.

All of our products support hotspot sharing. For the best network speed and connection stability, we recommend sharing your connection with one device at a time.

The shared device may experience slightly lower signal strength, network speed, and connection stability than the primary device. Using multiple devices simultaneously may also affect overall network performance. For the best experience, we recommend using one eSIM per device.

Network speeds may vary depending on your location such as airports, underground locations, mountainous areas, offshore areas, or remote locations due to limited network coverage or signal obstruction. The receiving capabilities of different devices may also affect the actual network experience.

Moving to an open area or a location with stronger signal may help improve the connection. If the issue persists, please contact our customer support team for assistance.

VPNs or configuration profiles on iOS may affect your network settings, which can result in slow speeds, connection issues, eSIM installation failures, or an unstable connection. For the best experience, we recommend temporarily disabling any VPN during use and checking that no configuration profiles are installed on your device.

iOS Settings: Settings → General → VPN & Device Management

Most plans are data-only and do not include voice calls or SMS services. “No Number” may be displayed after installing the eSIM or inserting the physical SIM card.

This does not affect your data connection. Make sure Mobile Data and Data Roaming are turned on for network access.