Payment methods & returns policy

Pay once online by credit card. Card payments use SSL encryption to protect your personal data.

• Shipping is limited to addresses in mainland Taiwan. Please do not order for other destinations.
• Under Taiwan Consumer Protection Act, you have a 7-day cooling-off period from the delivery date.
• The cooling-off period is not a trial period. Returned items must be unused and in original sealed packaging, with all accessories and the original box intact.
• Please order 5–7 business days in advance so we can fulfill your order on time.
• We do not ship on Saturdays, Sundays, or public holidays — please allow for this when ordering so your trip is not affected.
• To return an item, contact support within 7 days of receipt (per DJB logistics tracking) and send it by registered post.
• Before ordering, confirm your phone supports the local carrier bands. We cannot refund cards that fail due to device compatibility.
• Actual speed depends on factors such as distance to the cell site, device hardware, and network load.
• Speed also varies by device and location; we do not guarantee maximum or minimum speeds. Please confirm before ordering.
• Once opened, this product cannot be returned or exchanged. Please confirm before purchase.
• If you cannot get online at your destination, contact official LINE support (ID: @djbcard). If support confirms a manufacturing defect or fault, we will process a return/exchange.